Customer Management -NQF Level 5
Further Education and Training Certificate
Course Purpose
The customer management NQF Level 5 qualification offered is part of a broader learning pathway that spans various sectors and industries. It is aimed at developing the essential management competencies required by learners in any occupation, particularly those responsible for managing first-line managers.
The customer management program is designed to enhance the learners’ understanding of key management concepts, principles, and practices, equipping them with the necessary skills to lead, manage, organize, and control first-line managers and team leaders.
The scope of generic management is broadly categorized into five domains: leadership, managing the environment, managing relations, managing knowledge, and the practice of customer management.
A Qualifying Learner Will Be Able To:
Who Should Study Customer Management Level 5?
The intended audience for this course are usually individuals in managerial positions who oversee junior managers or team leaders. In the case of smaller organizations, these managers may primarily focus on managing supervisors and staff within their specific section, division, or business unit.
