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Contact Centre Manager – NQF Level 5

QCTO LEarnership

Bconsult Skills Development QCTO Learnerships Skills Programs and Short Courses

Course overview

Welcome to the Contact Centre Manager NQF Level 5 QCTO Learnership, a comprehensive program designed to empower individuals with the skills and knowledge needed to excel as Contact Centre Managers. This course delves into the intricacies of optimizing quality operations and practices within a contact centre environment.

Entry Requirements

To enroll in this program, participants must possess a minimum NQF Level 4 qualification with a background in Mathematics.

Learning Outcomes

Upon completion of the course, participants will:

Efficiently Manage Costs: Acquire the skills to manage and control contact centre costs efficiently, ensuring optimal resource allocation.
Strategize Operational Targets: Develop strategies to achieve operational targets with precision, enhancing the overall efficiency of the contact centre.
Effective Personnel Oversight: Learn how to oversee contact centre personnel effectively, fostering a collaborative and high-performance work environment.
Build Strong Relations: Master the art of nurturing strong customer and supplier relations, crucial for the success of a contact centre.
Adherence to Quality Standards: Assure adherence to contact centre quality standards, maintaining high levels of customer satisfaction.
Optimize Processes and Technology: Explore techniques to optimize the efficiency of contact centre processes and leverage technology for enhanced performance.

Learning Assumed To Be In Place And Recognition Of Prior Learning 

Recognition of Prior Learning (RPL) for access to the external integrated summative assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. 
 
Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record. RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements.
Bconsult Student Graduation

Certification

Upon successful completion of the program, participants will be awarded the Occupational Contact Centre Manager NQF Level 5 Certificate. This certification is accredited by QCTO and aligned with international standards.

International Comparability

Qualifications and learning programmes for a number of countries were selected for comparative purposes. These included qualifications from the United Kingdom (UK), Australia and New Zealand.

Benefits of Studying Contact Centre Manager 

Attain a recognised qualification with national recognition, bolstering professional credibility.
Open doors to diverse job opportunities in both public and private sectors, locally and internationally.
Provide a pathway for continuous professional development and lifelong learning, ensuring adaptability in the dynamic ICT industry.
Acquire specific competencies for effective performance as a Computer Technician.

Frequently Asked Questions (FAQs)

Course Details:

NQF Level: 5
SAQA ID: 99687
Accreditation: QCTO
Credits: 285
Duration: 18 Months
Download Course Outline
QCTO Learnerships Contact Centre Manager Level 5

Related Courses:

Potential Career Opportunities:

Desktop Support Technician
Network Support Technician
IT Help Desk Specialist
IT Consultant
Data Centre Technician
Systems Administrator
Technical Support Specialist
IT Trainer

Looking to apply for a learnership? Students, please submit your application here. For client inquiries, kindly reach out to us.

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