Technical Support – NQF Level 4
Further Education and Training Certificate
This qualification aims to provide an initial introduction to the field of Computer Sciences and Information Technology, with a particular emphasis on Systems Support. It equips learners with the fundamental knowledge required for pursuing further studies in Systems Support at Higher Education Levels. Learners can now acquire workplace experience concurrently with their qualification by participating in learnership schemes that incorporate this certification.
A Qualifying Learner Will Be Able To:
- Effectively communicate with fellow IT personnel and information system users.
- Exhibit comprehension of various computer systems and their applications in business.
- Display familiarity with problem-solving techniques and their implementation in a technical context.
- Understand the fundamental principles of computer technology.
- Safely select and use equipment and materials for technical purposes.
- Collaborate efficiently as a member of a support team.
- Perform a supervised task demonstrating expertise in one or more areas of specialization.
Who Should Study Strategic Management Level 5?
Individuals who are currently employed or seeking employment, and wish to enhance their skills and employment prospects as an entry-level Technical Support professional with a solid foundation in the field of Information Technology, should consider undertaking this course. This program also caters to unemployed individuals seeking to upskill themselves and improve their employability.
Strategic Management Level 5 Potential Careers:
- In data communication and networking.
- In hardware and infrastructure support for Office Products.
- In hardware and infrastructure support for Personal Computers.