Contact Centre and Business Process Outsourcing – NQF Level 3
Further Education and Training Certificate
Course Purpose
The Contact Centre NQF Level 3 qualification develops skills in the use of various communication channels e.g. Telephone, fax, email, internet, intranet, multifunction devices, webchat, SMS and letters. The qualification also develops skills in dealing with walk-in clients. The qualification will also provide learning opportunities in the knowledge and skills required to perform back office processes and tasks.
Learners will have the opportunity to learn, develop and practice the skills required to make an effective contribution in a general contact centre and or Business Process Outsourcing environment.
A Qualifying Learner Will Be Able To:
Why Study Contact Centre And Business Process Outsourcing Level 3?
The aim of this course is to cater to individuals, whether employed or unemployed, who aspire to work in the contact centre industry. As the call centre and front desks represent the company’s voice and face, they hold significant importance. Additionally, completion of this course can serve as an entry-level qualification for contact centre operations and management.
Who Should Study Contact Centre Level 3?
The Contact Centre serves as a central hub for managing customer interactions across various channels. Contact Centre agents utilize a range of communication methods, such as email, social media, messaging, and chat, to handle inbound and outbound calls and engage with customers. This course equips learners with the necessary skills to manage both inbound and outbound traffic and handle diverse operations within the Contact Centre industry.
