Wholesale And Retail Operations – NQF Level 3
Further Education and Training Certificate
Course Purpose
This qualification will serve to link the NQF Level 2 National Certificate: Wholesale and Retail Operations qualification and the FET Certificate: Generic Management. The current gap in the learning pathway for Wholesale and Retail (W and R) practitioners will be filled by this qualification. It will serve as the second in the Wholesale and Retail Operations learning pathway and provide a basis for further learning. While the qualifying learners will experience personal growth and development, workplace succession planning will be more readily achieved.


Why study Wholesale and Retail Operations – NQF level 3
The National Certificate in Wholesale and Retail Operations – NQF level 3 serves to provide the Wholesale and Retail sector with personnel that can perform the operation functions to industry standards, optimise productivity and improve service levels. The qualifying learner will undergo personal development that will contribute to social and economic development. This qualification allows maximum mobility between industries. The intention is to promote the development of knowledge and management skills that are required in all sectors.
A Qualifying Learner Will Be Able To:
- Deliver customer service to patrons of a retail establishment.
- Improve the selling and handling of perishable food items.
- Recommend and market various cosmetic products.
- Arrange merchandise for optimal visual appeal.
- Manage staff on a petrol station’s premises.
- Monitor credit accounts in a retail and wholesale environment.
- Reconcile point-of-sale transactions and deposit cash.
- Manage inventory flow in and out of a retail or wholesale business.
- Discuss ways in which employees can impact a retail or wholesale business unit’s goals.
- Create positive customer interactions in a retail or wholesale business unit.
Wholesale And Retail Operations Level 3 Potential Careers:
The NQF Level 2 Certificate in Wholesale and Retail Distribution is tailored to meet the requirements of individuals who are currently employed and engaged in Wholesale, Distribution or Mail Order Retail roles within the Wholesale and Retail sector. This certificate may also be beneficial for those who aspire to pursue a career in the wholesale and retail industry.
Wholesale And Retail Operations Level 3 Potential Careers:
- Salesperson
- General and Finance
- Sales Assistants
- Merchandisers
- Sales Representatives
- Trade Union Officials
- Cashiers
- General Clerks
- Speak to our dedicated team.

Download the learnership outline for more information.