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Customer Support Training

Skills Program

Bconsult Customer support training skill program

Why Study Customer Support Training?

Customer support can either break or make a company’s success while the latter can higher the chances to turn a potential customer into a loyal customer. This standard unit will enlighten candidate’s knowledge, and skills pertaining to excellent service.

A Qualifying Learner Will Be Able To:

Demonstrate an understanding of company-specific service levels.
Meet and maintain service levels. 
Better understand the business environment. 
Identify strategic opportunities. 
Establish, maintain, and nurture existing business relationships.
Establish, maintain, and nurture new business relationships. 
Critically assess and pursue new business opportunities.
Bconsult Learnerships, QCTO, Skills Program and Short Programs

Training Outcome:

Explore who your customers are.
Understand customers’ diverse needs.
Use techniques to fit customers’ needs.
Explore the values for customer quality.
Understand the importance of product knowledge.

Course Features

Unit Standard: Accredited Training
Accreditation: Accredited
Delivery:Online
Duration: 1 Day Course
Download Course Outline

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