Customer Support Training
Skills Program
Why Study Customer Support Training?
Customer support can either break or make a company’s success while the latter can higher the chances to turn a potential customer into a loyal customer. This standard unit will enlighten candidate’s knowledge, and skills pertaining to excellent service.
A Qualifying Learner Will Be Able To:
- Demonstrate an understanding of company-specific service levels.
- Meet and maintain service levels.
- Better understand the business environment.
- Identify strategic opportunities.
- Establish, maintain, and nurture existing business relationships.
- Establish, maintain, and nurture new business relationships.
- Critically assess and pursue new business opportunities.
Training Outcome:
- Explore who your customers are.
- Understand customers’ diverse needs.
- Use techniques to fit customers’ needs;
- Explore the values for customer quality.
- Understand the importance of product knowledge.
Download the skills program outline for more information.
