SALES ASSISTANT (GENERAL) (RETAIL SALES ADVISOR)- NQF Level 5
QCTO LEarnership
Course overview
The Occupational Certificate: Sales Assistant (General) (Retail Sales Advisor) prepares learners to work effectively in retail and wholesale environments. The role of a Sales Assistant or Retail Sales Advisor is critical in ensuring customer satisfaction, driving sales, and sustaining business profitability.
Learners will gain knowledge and practical skills in customer interaction, service excellence, sales processes, and advanced selling techniques. This qualification is aligned with the needs of the Wholesale and Retail sector, where skilled sales staff directly impact income generation, customer loyalty, and overall business growth.
Learning Outcomes
On completion of this programme, learners will be able to:
A Qualified Learner Will Be Able To:
Entry Requirements
- NQF Level 1 with Mathematics and Communication.
- Recognition of Prior Learning (RPL) may be applied for access to the qualification and the external summative assessment, subject to provider and workplace approval.
International Comparability
- New Zealand: Comparable to the National Certificate in Retail (Customer Service and Sales Support) (Level 2), which focuses on customer interaction and service within retail environments.
- Australia: Similar to the Certificate II in Retail, which includes buyer behavior, sales processes, and retail operations.
Conclusion: While international qualifications are broader, this programme is specifically designed for the South African context, focusing on occupational codes that cover customer interaction and retail sales advisory functions. The qualification ensures learners are equipped to perform effectively in both local and international retail settings.
Occupational Trainer – NQF Level 3 Certification
Graduates of this qualification may pursue career opportunities such as:
- Occupational Certificate: Sales Assistant (General) (Retail Sales Advisor)
- NQF Level 3
- Quality Assured by W&RSETA under the QCTO framework
Potential Career Opportunities
Graduates of this qualification can pursue roles such as:
- Sales Assistant (Retail or Wholesale)
- Retail Sales Advisor
- Customer Service Assistant
- Junior Sales Consultant
- Retail Store Assistant
This qualification also provides pathways to supervisory and specialised retail roles through further study.
Learning Options
This qualification can be completed through:
- Classroom-based learning at accredited training providers.
- Workplace-based learning in approved retail and wholesale environments.
- Blended learning, combining theoretical modules, practical skills training, and work experience.
Course Details:
