Bank Customer Service Clerk – NQF level 4
QCTo Learnership
Course overview
This Bank Customer Service Clerk NQF Level 4 course is designed to equip participants with the necessary skills and knowledge to excel as Bank Customer Service Clerk, serving as the primary point of contact for customers. Students will gain expertise in delivering exceptional service, handling customer queries, and promoting banking products within the regulatory framework. The course duration is 12 months, leading to the award of an Occupational.
Entry Requirements
To enroll in the course, participants must have:
Learning Outcomes
Learning Assumed to be in Place and Recognition of Prior Learning (RPL)
Prior learning experiences will be recognized, and participants will build upon existing knowledge. The course emphasizes practical skills and theoretical knowledge relevant to the banking industry
Certification
Upon successful completion of the course, participants will be awarded an Occupational Certificate: Bank Customer Services Clerk from the Quality Council for Trades and Occupations (QCTO). This certification validates the skills and knowledge acquired during the program.
What is a bank customer service clerk?
A Bank Customer Service Clerk is the initial point of contact for customers entering the bank. They play a crucial role in directing customers, delivering various bank services, and ensuring customer satisfaction within the banking regulatory framework. The clerk handles tasks such as releasing cards, processing stop payments, verifying documents, and addressing customer queries.
Who should Study Bank Customer Service Clerk Level 4
This qualification is suitable for individuals with National Qualifications Authority (NQF) Level 4 qualification, including recent high school graduates, FET college alumni, current banking professionals, career changers, and those aspiring to supervisory roles. It focuses on providing specialized skills for customer service roles within the banking sector and offers opportunities for career development and advancement.
Emphasizing the central role customer service clerks play in contributing to societal development, the qualification encourages continuous learning and progression within the banking industry.
Benefits of Studying Bank Customer Service Clerk level 4
Course Details:
