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Business Etiquette Training

Skills Program

Bconsult business etiquette training skill program

Why Study Business Etiquette Training?

A toxic work environment may have impeding results for employees and the organisation as a whole. The business etiquette standard unit is intended to assist in creating a professional, mutually respectful atmosphere that improves communication.

A Qualifying Learner Will Be Able To:

Identify problems and come up with solutions relating to Contact Centre Level 2.
Understand the different personality types. 
Identify the different types of personalities. 
Plan and organize work
Identify the type of communication. 
Effectively respond to the types of communication. 
Handle office documents with confidentiality.
Using office equipment
Bconsult Learnerships, QCTO, Skills Program and Short Programs

Training Outcome:

Explore etiquette matters in business.
Discover when to use written communications versus verbal communications.
Learn the principles that govern all etiquette.
Organise office documents with confidentiality.
Identify the difference between etiquette and manners.
Explore how to answer a call, and when to send a call to voicemail.
Manage Workplace Guidelines.

Course Features

Unit Standard: Accredited Training
Accreditation: Accredited
Delivery:Online
Duration: 1 Day Course
Download Course Outline

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