Retail Supervisor – NQF Level 4
QCTO Learnership
What Is a Retail Supervisor?
A Retail Supervisor oversees daily operations in a retail setting, managing staff, ensuring excellent customer service, and optimizing store performance. Responsibilities include hiring and training employees, monitoring inventory levels, and implementing sales strategies.
They play a key role in maintaining a positive shopping experience, enforcing company policies, and collaborating with management to achieve business goals. A Retail Supervisor’s effective leadership ensures a well-run store that meets customer expectations and drives sales.
Course overview
The Occupational Certificate: Retail Supervisor NQF Level 4 equips wholesale and retail industry professionals with the skills needed for successful retail supervisory roles, targeting career advancement. Retail supervisors oversee team performance in specific areas, impacting customer service and productivity by coordinating tasks, managing work, and reducing losses.
They require a mix of supervisory skills and industry-specific expertise, crucial for effective team and operations management. This qualification addresses the scarcity of skilled supervisors, emphasizing mastery of key supervision traits for improved customer service and organizational success in retail.
As a retail supervisor, you will operate in various contexts and need supervisory skills and job-specific expertise. The retail industry recognises the role of a retail supervisor as a scarce skill, highlighting the importance of mastering critical retail supervision characteristics.
Entry Requirements
To enroll in the course, participants must have:
Learning Outcomes
Rationale:
The Occupational Certificate: Retail Supervisor is designed to provide learners with fundamental knowledge of retail supervision. A Retail Supervisor oversees controls and co-ordinates the work performance of a team in a specific area in a wholesale and retail outlet.The Wholesale and Retail industry is known for employing people at the lower levels such as Level 2 and 3 and promoting people from within.
The target learners are therefore primarily people who are already employed in the industry but are being allowed progression opportunities
Learning Assumed To Be In Place And Recognition Of Prior Learning
Recognition of Prior Learning (RPL): RPL for access to the external Integrated Summative Assessment: Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of result or certifying a work experience record.
RPL for access to the qualification: Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements.
Certification
Upon successful completion of the course, participants will be awarded an Occupational Certificate: Retail Supervisor from the Quality Council for Trades and Occupations (QCTO). This certification validates the skills and knowledge acquired during the program.
International Comparability
International comparability was conducted with a qualification in the United Kingdom.
Oxford Cambridge United Kingdom (UK): The Oxford Cambridge Examinations Board in the United Kingdom offers a vocational qualification in Team Leading Level 2 (National Vocational Qualifications (NVQs) Certificate (Competence). This qualification is intended for learners who have a responsibility for the work of others, as they lead a team.
It is suitable for those who are entering management, or who have the ability and the opportunity to demonstrate recognisable management and leadership skills, for example, providing leadership for a team, encouraging innovation, allocating and checking work. The qualification consists of three mandatory units covering the core skills needed to lead a team.
Learners look at how to plan, allocate and monitor work; and gain tools and techniques to develop as a leader and get the most from their team. Then learners complete the Certificate with optional units which cover everything from communication skills to business improvement techniques.
Benefits of Studying Retail Supervisor
Course Details:
