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Bank Customer Service Clerk – NQF level 4

QCTo Learnership

Bconsult Skills Development QCTO Learnerships Skills Programs and Short Courses

Course overview

The Higher Occupational Certificate: Human Resource Management Administrator (SAQA ID: 121150) is a nationally recognized Occupational Qualification registered at NQF Level 5 on the Occupational Qualifications Sub-Framework (OQSF).

This qualification prepares learners to perform the role of a Human Resource Management (HRM) Administrator, providing professional administrative support across the full spectrum of Human Resource Management functions within an organization.

The programme equips learners with the knowledge, practical skills, and workplace experience required to support workforce planning, recruitment and selection, employee development, performance management, employment relations, HR communication, and HR record management. Learners will develop the competencies necessary to contribute to organizational success through ethical, compliant, and efficient HR administration.

The qualification is designed for individuals seeking to enter the HR profession as well as those already working in HR-related roles who wish to formalize and enhance their skills and knowledge.

Learning Outcomes

On completion of this qualification, learners will be able to:

Collect, analyse, process, and present Human Resource Management data to support organisational decision-making
Coordinate and provide professional administrative support across a range of HR functions and processes.
Monitor and maintain communication systems and stakeholder engagement processes that promote positive employment relations.
Compile, maintain, secure, and manage HR records and information systems in accordance with organisational and legislative requirements.
Apply HR policies, procedures, and labour legislation within an ethical and professional framework.
Support recruitment, selection, workforce planning, performance management, learning and development, employee relations, and staff separation processes.

A Qualified Learner Will Be Able To:

Collect HR data and convert it into meaningful information for management decision-making.
Maintain HR databases and information management systems
Coordinate workforce planning and staffing administration processes.
Support recruitment, selection, onboarding, and employee placement activities.
Administer performance management and employee development processes.
Assist with grievance, disciplinary, and employment relations procedures.
Coordinate organisational HR communication channels and employee engagement activities.
Maintain compliance with labour legislation, HR policies, and organisational procedures.
Compile, safeguard, archive, retrieve, and manage employee records and HR documentation.
Provide professional and ethical administrative support across all HR functions.
Bconsult Student Graduation

Entry Requirements

  • An NQF Level 4 qualification; and
  • English Communication competency at NQF Level 4.

International Comparability

This qualification has been benchmarked against internationally recognised Human Resource

Australia

The qualification compares favourably with the Diploma of Human Resources Management
(BSB50618), registered at Australian Qualifications Framework (AQF) Level 5. Similar areas include:

  •  Workforce Planning
  • Recruitment and Selection
  • Employee Relations
  • Performance Management
  • Human Resource Information Systems

United Kingdom

The qualification aligns with key learning areas contained within the Chartered Institute of Personnel and Development (CIPD) Level 3 Diploma in Human Resource Practice, including:

  • Human Resource Administration
  • Talent Resourcing
  • HR Information Management
  • Organizational Understanding
  • Performance Support

International Benchmarking Outcome

The Higher Occupational Certificate: Human Resource Management Administrator compares favorably with international qualifications in terms of curriculum content, duration, and industry relevance. Its distinctive strength lies in its practical workplace application and specialized focus on HR administration

Occupational Trainer – NQF Level 4 Certification 

  • SAQA ID: 121150
  • NQF Level: 5
  • Credits: 120
  • Qualification Type: Higher Occupational Certificate
  • Quality Assurance Partner: Services SETA
  • Occupational Qualifications Sub-Framework (OQSF)

This qualification serves as a foundational occupational certification for individuals pursuing careers in Human Resource Administration and provides a pathway toward advanced Human Resource Management and Business Administration qualifications at NQF Level 6 and above

Potential Career Opportunities

Graduates of this program can pursue a variety of roles in the banking and financial services sector, including:

Human Resource Management Administrator
Human Resources Assistant
Recruitment Administrator
Talent Acquisition Administrator
HR Information Systems Administrator
Employee Relations Administrator
Learning and Development Administrator
Training Administrator
Payroll and HR Support Administrator
Personnel Administrator
Workforce Planning Administrator
Human Capital Administrator

The qualification also provides opportunities for freelance HR administrative consulting and self-employment.

Learning Options

This qualification may be delivered through:

  • Classroom-based learning :Facilitator-led training delivered in a traditional classroom environment.
  • Workplace-based learning, integrating theory with practical application.
  • Blended learning :  A combination of face-to-face instruction, online learning, workplace activities, and self-study
  • Virtual Instructor-Led Learning: Live online training sessions supported by digital learning technologies.

Recognition of Prior Learning (RPL)
An alternative pathway for experienced individuals to gain access, exemptions, or credits based on existing
competencies and workplace experience.

The qualification is assessed through internal formative assessments and an external integrated summative assessment conducted by an accredited QCTO Assessment Quality Partner.

Course Details:

NQF Level: 5
SAQA ID: 121150
Accreditation: Bankseta
Credits: 120
Duration: 12 Months
Download Course Outline
QCTO Learnerships Bank Customer Service Clerk level 4

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Potential Career Opportunities:

Data Analyst
Database Administrator
Statistical Analyst
Data Governance Analyst
Quality Assurance Analyst
Research Analyst
Junior Data Scientist

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