Wholesale and Retail Supervision
Level 4

SAQA Qualification ID: 49397


Why study Wholesale and Retail Operations Supervision NQF level 4

The National Certificate in IT: Wholesale and Retail Operations Supervision NQF Level 4 aims to acquaint learners with the principles of supervision and team leadership within the wholesale and retail sector. Supervision includes all activities ensuring the achievement of desired results and the correct implementation of prescribed policies, procedures, and activities. The Certificate thus aims to build capacity and improve skills at lower management level in the Wholesale and Retail sector, ensuring the development of competence, increased service delivery in this field and company longevity.


A Qualifying Learner will be able to:

  • Apply Comprehension skills to first language oral and written texts in the business environment.
  • Supervise customer service standards
  • Apply knowledge of mathematics and statistics to investigate.
  • Basic budgetary and financial requirements are applied.
  • Supervise promotional activities and point of sales operations.
  • Communicate and articulate more effectively within the organisation.
  • Demonstrate knowledge and understanding of the Occupational Health and Safety Act and the Compensation for Occupational Injury and Disease Act, and the responsibilities of management in terms of the Acts.
  • Manage risk in own work/business environment


Who should study Wholesale and Retail Operations Supervision NQF level 4?

This certificate is designed to meet the needs of the learners who are already employed and involved in the Wholesale and Retail field. Individuals who wish to pursue a career in this area, or fields where this learning may be useful will be allowed access to this certificate. Adult learners who wish to upskill or develop their careers are also encouraged to do the Wholesale and Retail Operations Supervision.


Wholesale and Retail Operations Supervision potential careers

  • Storekeeper
  • Order Control Supervisor
  • Stock Controller
  • Store Supervisor
  • Sales Supervisor
  • Sales Executive
  • Retail assistant


This qualification is run over 12 months.