Identifying internal and external customers, where applicable. Explaining standards of customer service expected by the organisation. Measuring customer satisfaction on an ongoing basis. Recommending corrective action.
Customer Service Excellence
- SAQA Qualification ID: 242829
- NQF Level: 3
This qualification is run over 12 months.
- Employees attitudes to external and internal customers will improve.
- Employees will learn how to go the extra mile and create customer satisfaction.
- Techniques for interacting better with customers will be developed.
- Customer satisfaction will be measured and improvement techniques can be applied.