Customer Service Excellence

Identifying internal and external customers, where applicable. Explaining standards of customer service expected by the organisation. Measuring customer satisfaction on an ongoing basis. Recommending corrective action.

  • SAQA Qualification ID: 242829
  • NQF Level: 3

This qualification is run over 12 months.

  • Employees attitudes to external and internal customers will improve.
  • Employees will learn how to go the extra mile and create customer satisfaction.
  • Techniques for interacting better with customers will be developed.
  • Customer satisfaction will be measured and improvement techniques can be applied.
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