Contact Centre
Level 4

The National Qualification in Contact Centre operations: Level 4 is designed to meet the needs of those learners who want to progress and will assist those who make Contact Centre Operations their chosen career path, in the field of Contact Centres. Contact Centres have become key business tools – integral to the way organisations achieve their business objectives.

  • SAQA Qualification ID: 71489
  • NQF Level: 3

This qualification is run over 12 months.

  • Provide the broad knowledge and skills needed in the industry and to progress along a career path for learners.
  • en-hance the provision of entry level service within the Contact Centre Industry.
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