Contact Centre
Level 2

Any individual who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management. This qualification will be registered at NQF Level 2. Portability across both areas of specialisation is therefore ensured.

  • SAQA Qualification ID:
  • NQF Level: 2

This qualification is run over 12 months.

  • Provide the broad knowledge and skills needed in the industry and to progress along a career path for learners.
  • en-hance the provision of entry level service within the Contact Centre Industry.
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