Contact Centre Operations – NQF level 4
Further Education and Training Certificate
Course Purpose
Contact Centre Operations is often the central point where all inbound and outbound customer interactions are managed through channels, such as email, social media, messaging, or phone calls.
A Qualifying Learner Will Be Able To:
Why Study Contact Centre Operations Level 4?
The Contact Centre industry is fast becoming the next knowledge worker industry. Individuals who intend on being involved in the Contact centre industry can enroll for this qualification. This qualification serves as an entry qualification into Contact Centre Operations and Management.
Who Should Study Contact Centre Operations Level 4?
This Contact Centre Operations NQF Level 4 qualification is intended for persons who already work as Contact Centre Operations agents or intend on joining the contact centre operations industry. The qualification introduces contact centre agents to contact centre operations. The qualification also equips learners with the underpinning knowledge and skills to supply high-quality customer service.
