Contact Centre
Level 3

This qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre and/or Business Process Outsourcing industry. The qualification provides an introduction to contact centre and/or Business Process Outsourcing operations. The qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service.

  • SAQA Qualification ID: 80566
  • NQF Level: 3

This qualification is run over 12 months.

  • Provide effective customer service in a contact centre and/or Business Process Outsourcing centre.
  • Demonstrate knowledge of and use communication technology in a contact centre environment
  • Capture data to track interactions.
  • Work effectively as a team member in a group to enhance team performance.
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